Shipping Policy

This policy explains how Zolmeriq processes, ships and tracks orders. Available shipping options and charges are displayed at checkout.

Order processing

Orders require processing before dispatch. Processing times may vary depending on the product, stock availability and order volume.

You will receive a shipping confirmation email once tracking information becomes available.

Where we ship

Zolmeriq offers worldwide shipping to many destinations.

Enter your delivery address at checkout to confirm whether shipping is available to your location. If no shipping option appears, contact service@zolmeriq.com.

Shipping costs and delivery estimates

Shipping is not automatically free. The available shipping service, cost and estimated delivery window are calculated according to your order and destination and displayed at checkout before payment.

Delivery estimates begin after dispatch and are not guaranteed. Carrier delays, customs processing, severe weather and local conditions may affect delivery.

Tracking your order

When tracking becomes available, it will be sent to the email address used at checkout.

Tracking information may take a short time to update after the carrier receives the shipment. If you have not received tracking information or the status has not updated for an extended period, contact us with your order number.

Split shipments

Orders containing multiple products may arrive in separate packages. If this happens, each shipment may have its own tracking number, and packages may arrive on different days.

You will not be charged additional shipping fees because an order is divided into multiple shipments.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs handling charges imposed by the destination country.

Where applicable, these charges are the recipient’s responsibility and are not controlled or collected by Zolmeriq.

Address changes and failed delivery

Please check your delivery address carefully before completing checkout.

If you need to make a correction, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.

Additional shipping charges may apply if a parcel is returned because the address was incorrect, incomplete or the delivery was refused.

Lost or damaged parcels

If your parcel arrives damaged or tracking has not updated for an extended period, email service@zolmeriq.com with your order number.

For damaged parcels, please include clear photographs of the item and packaging. We will review the issue with the carrier and provide an appropriate resolution when eligible.

Contact us

For shipping assistance, contact:

Email: service@zolmeriq.com
Website: zolmeriq.com

Please include your order number whenever possible. We usually reply within 1–2 business days.