Shipping policy

This policy explains where Zolmeriq ships, what it costs, and how long orders take to arrive. All prices and shipping charges are shown in US dollars (USD).

Order processing

Orders are processed Monday to Friday, excluding Hong Kong public holidays. We aim to process and dispatch orders within 1 to 2 business days of payment being confirmed. Orders placed at the weekend or on a public holiday are processed on the next business day. Processing time is separate from the transit times shown below.

Where we ship

We ship from our Hong Kong fulfilment centre to Hong Kong, the United States, and most other countries worldwide. If your country does not appear at checkout, email info@zolmeriq.com and we will tell you whether we can deliver to you.

Shipping options and costs

Hong Kong
Standard Shipping — $3.49 — 3 to 5 business days
Express Shipping — $9.99 — 1 to 2 business days

United States and international
Standard — $11.99 — 3 to 5 business days
Expedited — $23.99 — 1 to 2 business days

The exact options and charges available to you are calculated at checkout based on your delivery address. Transit times are estimates in business days after dispatch and are not guaranteed.

Tracking your order

You will receive a confirmation email when you place your order, and a second email with a tracking number once it has been dispatched. Tracking can take up to 24 hours to become active after you receive it. If you have not received a dispatch email within 3 business days of ordering, contact us at info@zolmeriq.com.

Delays

Estimated transit times do not include delays outside our control, such as customs inspection, severe weather, carrier disruption or incorrect address details. We will keep you informed if we become aware of a delay affecting your order.

Customs, duties and import taxes

Orders shipped outside Hong Kong may attract import duties, taxes or customs handling fees on arrival. These charges are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient. We are not able to calculate them in advance. If a parcel is refused at customs and returned to us, we will refund the item price but not the original shipping charge.

Incorrect addresses and failed deliveries

Please check your delivery address carefully before completing checkout. If an order is returned to us because the address was incomplete or incorrect, or because delivery was not accepted, we will contact you to arrange redelivery at your cost.

Lost or damaged parcels

If tracking shows no movement for 10 business days, or your parcel arrives damaged, contact us at info@zolmeriq.com with your order number and, for damage, photographs. We will open an investigation with the carrier and arrange a replacement or refund.

Contact us

Zolmeriq is operated by YUNYI HY TRADING CO., LIMITED.
Email: info@zolmeriq.com
Phone: +852 2537 8958
Address: 26-38 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong SAR
Support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (HKT). We aim to reply to all enquiries within 1 to 2 business days.