Payment & Security
Payment & Security
Pay securely. Shop confidently.
Your payment information is protected throughout checkout. Here is a clear overview of how payments, order verification and refunds are handled at Zolmeriq.
Encrypted checkout
TLS encryption helps protect information sent during checkout.
Protected payment data
Zolmeriq does not receive or store your complete card credentials.
180-day guarantee
Eligible purchases are covered by our money-back guarantee.
Secure checkout
Zolmeriq is hosted on Shopify and uses an encrypted HTTPS connection. Shopify maintains PCI DSS compliance, the industry security standard for handling payment information.
Payment details are submitted through the secure payment services shown at checkout. We may receive limited transaction information needed to manage your order, but we do not receive or store your complete card number, security code, PIN or banking password.
Payment methods
Available payment methods are displayed at checkout and may vary according to your location, device and selected currency. Please review the final order total and payment method before confirming your purchase.
If your payment currency differs from your card’s billing currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee. These charges are determined by the provider and are not collected by Zolmeriq.
What information is available to us
Order information
We receive the information needed to process and support your order, such as the items purchased, order number, name, delivery details, email address and payment status.
Protected information
We do not receive your complete card number, security code, PIN, bank login or account password. Never send this information to us by email.
For more information about how personal data is used, please read our Privacy Policy.
Order verification
Payments and orders may be screened for signs of fraud or unauthorized activity. Your bank may also request an additional verification step, such as 3-D Secure.
If an order requires review, we may contact you to confirm limited order details. We will never ask for your complete card number, security code, PIN, bank login or password.
Charges, cancellations and refunds
- Your complete order total, including any shipping charge, is displayed before payment is confirmed.
- International orders may be subject to duties, taxes or customs charges imposed by the destination country. Where applicable, these are the recipient’s responsibility.
- If an order is cancelled before fulfilment, any eligible refund is returned to the original payment method.
- Approved refunds are issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.
Full eligibility and conditions are explained in our Return & Refund Policy.
Recognising and protecting your payment
The wording shown for a Zolmeriq purchase on your statement may vary depending on the payment provider. If you do not recognise a charge, contact us with the charge date, amount and any order information you have. If you believe your card was used without permission, contact your card issuer promptly.
Zolmeriq will never ask you to send sensitive payment credentials by email or to complete payment outside the checkout shown on zolmeriq.com.
Need help with a payment?
Visit zolmeriq.com or email service@zolmeriq.com.
Please include your order number, the charge amount and the transaction date. Do not include complete card or banking details.
This page provides general information about payments on zolmeriq.com. Your purchase is governed by our Terms of Service, Privacy Policy, Return & Refund Policy and Shipping Policy. Last updated 12 September 2026.