180-Day Money-Back Guarantee

We want you to feel confident shopping at Zolmeriq. If something is not right, you may request a return or refund within 180 days of delivery, subject to the conditions below.

Return eligibility

For change-of-mind returns, the item must be unused and returned in its original condition and packaging, with proof of purchase.

Items that are damaged, defective, incorrect or materially different from their product description will be reviewed separately and do not need to meet the unused-item condition.

How to request a return

Email service@zolmeriq.com with your order number, the item involved and the reason for your request. If there is a product issue, please include clear photographs or videos.

We normally reply within 1–2 business days with return instructions. Please do not send anything back before receiving approval, as the correct return destination may vary.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs, and original shipping charges are non-refundable.

If an item is confirmed as damaged, defective or incorrect, Zolmeriq will provide an appropriate resolution and instructions regarding return shipping.

Refunds

Once your request or returned item has been reviewed, we will notify you of the outcome.

Approved refunds are issued to the original payment method, normally within 5–10 business days. The time required for the credit to appear depends on your bank or payment provider.

Non-returnable items

Opened personal-care products, consumables, customized items, gift cards and products marked as final sale cannot be returned unless they arrive damaged, defective or incorrect.

The guarantee does not cover normal wear, accidental damage, misuse, improper installation or failure to follow product instructions.

Exchanges and cancellations

The fastest way to exchange an item is to return the original item and place a new order.

To cancel or change an order, contact us as soon as possible. Once fulfilment has begun or the order has shipped, it may need to be handled as a return.

Contact us

For return or refund assistance, email service@zolmeriq.com and include your order number whenever possible.

This policy does not limit any consumer rights provided by applicable law.