180-Day Money-Back Guarantee

We want you to feel confident shopping at Zolmeriq. Eligible purchases may be returned within 180 days of delivery under the conditions below.

Request a Return

Email service@zolmeriq.com with your order number, the item involved and the reason for your request.

For change-of-mind returns, the item must be unused and returned in its original condition and packaging. If an item is damaged, defective, incorrect or materially different from its description, please include clear photos or videos of the issue.

Please wait for approval and return instructions before sending anything back. Returns sent without prior approval may not be accepted.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If an item is confirmed as damaged, defective or incorrect, Zolmeriq will provide an appropriate resolution and instructions regarding return shipping.

Refunds

Once your request or returned item has been reviewed, we will notify you of the outcome.

Approved refunds are issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.

Exclusions

The guarantee does not cover normal wear, accidental damage, misuse, improper installation or failure to follow product instructions.

Opened personal-care products, consumables, customized items, gift cards and products marked as final sale cannot be returned unless they arrive damaged, defective or incorrect.

Contact Us

Email: service@zolmeriq.com
Website: zolmeriq.com

Please include your order number whenever possible. We usually reply within 1–2 business days.

This policy does not limit any consumer rights provided by applicable law.